Terms of service

Last updated: September 20, 2026

These Terms of Service ("Terms") apply when you visit www.quietroomair.com (the "Site") or buy anything from it. Please read them before you order. By using the Site or placing an order, you agree to these Terms and to the policies they link to. If you do not agree, please do not use the Site.

1. Who we are

The Site is operated by Quiet Room Air, a business registered in Australia ("Quiet Room Air", "we", "us", "our"). Orders ship from, and returns are received in, the United States. When you buy from the Site, your contract is with Quiet Room Air.

We are an independent retailer. We are not the manufacturer of the products we sell, and we are not an authorized dealer of, affiliated with, sponsored by or endorsed by the brands we sell. Brand names, product names and logos on the Site belong to their owners and are used only to identify the genuine products we offer.

2. Who can order

• You must be at least 18 years old and able to enter into a binding contract.
• We deliver only to addresses in the United States that are covered by our Shipping Policy.
• Products are sold for personal and household use. We may limit quantities, and we may refuse or cancel orders that appear to be placed for resale.
• You agree to give us accurate and complete order, contact and payment details.

3. Products and product information

We try to describe and show every product accurately. Specifications, measurements and performance figures are published by the manufacturer and are repeated by us for your information; results in your home depend on room size, layout and how the product is used. Colors can look slightly different on your screen. Packaging and included accessories may be updated by the manufacturer without notice.

The products we sell are household appliances and their accessories. They are not medical devices, and nothing on the Site is medical advice or a claim that a product prevents, treats or cures any condition.

All products are subject to availability. If something you ordered is not available, we tell you and refund what you paid for it.

4. Prices, sales tax and promotions

Prices are in U.S. dollars and do not include sales tax. Any sales tax that applies is shown at checkout before you pay. Standard shipping is free. How discount codes work, and what happens if an item is listed at an incorrect price, is explained in our Payment Policy.

We may change prices and promotions at any time, but a change never affects an order we have already accepted.

5. How the contract is formed

Your order is an offer to buy. The order confirmation email only confirms that we received your order. We accept your order, and a contract is formed, when we send the email that tells you the order has shipped.

Before we accept an order, we may decline or cancel it, for example because an item is out of stock, the item was listed at an incorrect price, the payment or the order details could not be verified, or we suspect fraud or resale. If we cancel an order that you have paid for, we refund you in full.

6. Payment

Payment is taken when you place your order, through the payment methods shown at checkout. Details, including payment security and order verification, are in our Payment Policy.

7. Delivery, risk and ownership

Delivery areas, processing and delivery times, and what we do if a package is lost, damaged or returned to us are set out in our Shipping Policy. Delivery times are estimates, not guarantees.

The risk of loss or damage passes to you when the carrier delivers the order to the address you gave us. You own the products once we have received full payment and they have been delivered.

8. Cancellations, returns and refunds

You can cancel before your order ships and return items within 30 days of delivery, as described in our Return & Refund Policy, which forms part of these Terms.

9. Faulty products and warranty

If a product is faulty, damaged or not what you ordered, the remedies and time limits in our Return & Refund Policy apply: we replace the product or refund you, and we pay for the return shipping.

We do not offer a store warranty beyond the 30 days described in that policy. The manufacturer decides whether its own warranty covers a product bought from an independent retailer, and we cannot promise that it does.

Nothing in these Terms removes or limits any warranty or consumer right that the law gives you and that cannot be removed or limited by agreement.

10. Using products safely

Read and follow the manufacturer's user manual and safety instructions that come with your product. Use only replacement parts and filters that are made for your model. We are not responsible for damage caused by misuse, modification, or use that does not follow the manufacturer's instructions.

11. Using the Site

You may use the Site to browse and to shop for yourself. You agree not to:

• use the Site for anything unlawful or fraudulent, or place orders with false details;
• interfere with the Site's security or operation, or try to access areas or data that are not meant for you;
• use robots, scrapers or other automated tools to copy the Site or to place orders;
• copy, resell or commercially use the Site or its content without our written permission.

If you create an account, keep your login details private and tell us if you think someone else has used your account. We may suspend or close an account, or refuse service, if these Terms are broken.

We work to keep the Site accurate and available, but it is provided "as is" and "as available": we do not promise that it will always be free of errors or interruptions, and we may correct errors or update information at any time.

12. Intellectual property

The Site's design, text, graphics and code belong to Quiet Room Air or its licensors and are protected by copyright and other laws. Manufacturer names, product names, logos and product images remain the property of their owners.

If you send us a review, comment, photo or suggestion, you keep ownership of it, and you give us a free, worldwide, non-exclusive permission to use, display and edit it in connection with the Site and our business. Only send us content that is yours, that is truthful, and that does not break the law or anyone's rights. We may remove content at our discretion.

13. Links and third-party services

The Site may link to websites or use services that we do not control, such as carriers, payment providers and the manufacturer's support pages. We are not responsible for their content, policies or practices.

14. Limits on our liability

To the fullest extent the law allows:

• we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or business, arising from the Site or from products bought on it;
• our total liability for any claim connected with an order is limited to the amount you paid for that order.

These limits do not apply to liability that cannot be excluded or limited by law, including liability for fraud, or for death or personal injury caused by negligence. Some states and countries do not allow certain exclusions or limits, so some of the above may not apply to you.

15. Your responsibility to us

If you break these Terms or misuse the Site and that causes a third party to bring a claim against us, you agree to cover the reasonable losses and costs we suffer as a result, to the extent the law allows.

16. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, carrier disruptions, strikes, government action or network outages. If such an event affects your order, we tell you and you may cancel any undelivered order for a full refund.

17. Privacy and communications

Our Privacy Policy explains how we collect and use your personal information. When you order, you agree that we may send you emails about that order, such as confirmations, shipping updates and replies to your questions. Marketing emails are sent only if you subscribe, and you can unsubscribe at any time using the link in any marketing email.

18. Problems and disputes

If something goes wrong, please contact us first at support@quietroomair.com. We reply within 2 business days and will try in good faith to resolve the matter with you within 30 days.

These Terms are governed by the laws of Australia and of the Australian state in which our business is registered. This does not take away any consumer protection that you are entitled to under the mandatory laws of the place where you live, and you may bring a claim in the courts of the place where you live.

19. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the version published on the Site on the day you placed it. The date at the top of this page shows when the Terms were last changed.

20. General

If a court finds part of these Terms invalid, the rest continues to apply. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these Terms to someone else without our consent; we may transfer ours as part of a sale or reorganization of our business, provided your rights are not reduced. These Terms, together with the policies they link to, are the entire agreement between you and us about your use of the Site and your orders.

21. Contact

Quiet Room Air
Email: support@quietroomair.com
Phone: +1 (915) 350-6544
Support hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time