FAQ
Orders and shipping
Where do you ship?
We ship to addresses in the United States. See our shipping policy for the full list of destinations we can and cannot deliver to.
How long does delivery take?
Orders are processed within 3 business days and usually arrive 7–10 business days after they ship. You will see the estimate for your address at checkout.
How much is shipping?
Standard shipping is free on U.S. orders. Any other option and its cost is shown at checkout before you pay.
How do I track my order?
We email a tracking link as soon as your order ships. If you cannot find it, check your spam folder or contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel an order that has not shipped yet. Once it has shipped, our return policy applies.
Returns and refunds
What is your return policy?
You can return an item within 30 days of delivery, even if you have opened and tried it, as long as it is clean, undamaged and complete in its original box. Replacement filters can be returned only if their sealed wrap is unopened. The full conditions are in our return and refund policy.
How do I start a return?
Email us with your order number and the item you want to return. We will reply with the return instructions and address.
When will I get my refund?
Once your return arrives and is checked, we refund your original payment method. Your bank may take several business days to show it.
My item arrived damaged or faulty. What now?
We are sorry. Email us within a few days of delivery with your order number and photos of the item and packaging, and we will put it right with a replacement or refund.
Products
Are your products new?
Yes. Everything we sell is new and comes in the manufacturer's packaging.
Which replacement filter fits my purifier?
Open your purifier's product page and look for “Replacement filters for this model”. If you are unsure, check the model name on the label under your unit and ask us.
How often should I replace a filter?
It depends on the model and how much you use it. Each manufacturer publishes a recommendation, and many units have an indicator light. We list the recommendation on the product page where it is available.
Are these medical devices?
No. The products we sell are household appliances. They are not intended to diagnose, treat, cure or prevent any disease. If you have a health concern, please speak to a medical professional.
About the store
Are you an official brand store or authorized dealer?
No. We are an independent retailer and are not affiliated with, authorized or endorsed by the brands we carry. Brand names are used only to identify the products.
Who handles support and warranty questions?
Start with us. We handle support for orders placed in our store. Faulty products are replaced or refunded within 30 days of delivery, and we cover the return shipping. We are an independent retailer and do not offer a store warranty beyond those 30 days.
Is checkout secure?
Yes. Payments are processed over an encrypted connection by our checkout provider, and we never see or store your full card number.
How do I contact you?
Use the form on our contact page or the email address in the footer. We read and reply to every message.