Shipping policy

Last updated: September 20, 2026

This policy explains where we deliver, what it costs and how long it takes. If anything is unclear, email us at support@quietroomair.com before you order.

Where we ship

We ship to addresses in the 48 contiguous United States and the District of Columbia. All orders ship from within the United States.

We currently do not ship to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam and the U.S. Virgin Islands), military addresses (APO, FPO, DPO) or addresses outside the United States. If your address is in one of these places, checkout will not offer a shipping option.

Shipping cost

Standard shipping is free on every order. There is no minimum order value, and no handling fee is added at checkout.

Processing time

Orders are processed within 3 business days. Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday start processing on the next business day.

Delivery time

After your order ships, delivery usually takes 7–10 business days. In total, most orders arrive within 8–13 business days of the order date. These are estimates, not guarantees: weather, carrier delays and peak seasons can add time.

Carriers and tracking

Orders are delivered by national carriers such as USPS, UPS or FedEx. We choose the carrier based on your address; orders going to a PO Box are sent with USPS. As soon as your order ships, we email you a tracking link. Tracking can take up to 48 hours to show its first update.

Orders with more than one item

Items in the same order may ship in separate packages and arrive on different days. You will receive tracking for each package.

Changing your address

Please check your address carefully at checkout. If you notice a mistake, email us right away with your order number. We can correct the address as long as the order has not shipped. Once it has shipped, we are not able to redirect it.

Undeliverable or refused packages

If a package comes back to us because the address was wrong or incomplete, it could not be delivered, or it was refused, we will email you when it arrives. You can then choose one of two options:

• Refund. We refund the full price of the items to your original payment method.
• Re-delivery. We send the order again to a corrected address. You pay the carrier's actual shipping cost for the second delivery, which we confirm with you before we ship.

Lost, damaged or missing items

If your tracking has not moved for 7 business days, email us at support@quietroomair.com with your order number. If your order arrives damaged or incomplete, email us within 7 days of delivery with your order number and photos of the damage. In both cases we will work with the carrier and send a replacement or a refund at no cost to you.

Sales tax

Any applicable sales tax is calculated and shown at checkout, based on your shipping address, before you pay.

Returns

To send something back, see our Return & Refund Policy.

Contact

Quiet Room Air
Orders ship from, and returns are received in, the United States.
Email: support@quietroomair.com
Phone: +1 (915) 350-6544
Support hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time