Refund policy

Last updated: September 20, 2026

This page explains how to cancel an order, how to return something and when you get your money back. If anything is unclear, email support@quietroomair.com and we will help.

At a glance

  • Cancel free of charge any time before your order ships.
  • Return within 30 days of delivery, even if you have opened and tried the product.
  • No restocking fee.
  • Refunds are issued within 5 business days of your return reaching us.
  • Damaged, faulty or wrong item: we replace it or refund you, and we pay the return shipping.

Cancelling an order

You can cancel for a full refund at any time before your order ships. Email support@quietroomair.com with your order number as soon as possible. Orders are packed within 3 business days, so the sooner you write, the more likely we can stop it.

Once an order has shipped it can no longer be cancelled. You can return it under this policy after it arrives. Please do not refuse the delivery: refused packages take much longer to reach us and are handled as described in our Shipping Policy.

We may cancel an order ourselves, with a full refund, if an item turns out to be out of stock, if the payment cannot be verified, or if the item was listed at an incorrect price (see our Payment Policy).

30-day returns

You can return an item within 30 days of the delivery date shown by the carrier. You are welcome to open the box, set the product up and try it. To qualify for a refund, the item must be:

  • clean and free of damage, stains and strong odors such as smoke;
  • complete, with every accessory, part and manual that came in the box;
  • packed in its original product box.

The filter that comes pre-installed inside an air purifier may be unwrapped and used during your trial. Return it inside the purifier.

Items that cannot be returned

  • Replacement filters whose sealed wrap has been opened, for hygiene reasons.
  • Items that were damaged after delivery, or that come back incomplete or without their original product box.
  • Items returned more than 30 days after delivery.

These limits do not apply when an item arrives damaged, faulty or is not what you ordered (see below).

How to return an item

  1. Email support@quietroomair.com with your order number, the item you want to return and the reason.
  2. We reply within 2 business days with a return authorization number and the U.S. return address.
  3. Pack the item in its original product box, place that inside a shipping box, write the return authorization number on the outside and send it with a tracked service within 14 days of receiving the number. Keep your tracking receipt until you are refunded.

Please do not send anything back before you have a return authorization number, and do not send returns to the manufacturer. Packages that arrive without a number cannot be matched to an order and will be delayed.

Return shipping costs

Changed your mind: you pay for the return shipping and choose the carrier. We recommend a tracked, insured service, because we cannot refund items that do not reach us.

Damaged, faulty or wrong item: we email you a prepaid return label. You pay nothing.

Refunds

When your return arrives, we check it and email you the result. Approved refunds are issued to your original payment method within 5 business days of the return reaching us. Your bank or card issuer may need a few more business days to show the money in your account.

You are refunded the amount you paid for the returned item, including sales tax. If you used a discount code, that is the discounted price. Standard shipping was free, so there is no shipping charge to refund. We do not charge a restocking fee.

If a return arrives incomplete or with damage that was not there when we shipped it, we email you photos and the amount we propose to deduct for the missing parts or damage before we issue any refund. You can then accept the partial refund or ask us to send the item back to you at your cost.

Damaged, faulty or incorrect items

Please check your order when it arrives.

  • Damaged in transit or wrong item: email us within 7 days of delivery with your order number and photos of the item, the product box and the shipping box.
  • Faulty product: email us within 30 days of delivery with your order number and a short description, photo or video of the fault.

In both cases you choose between a replacement, if we have the item in stock, and a full refund. We pay for the return shipping.

After 30 days

We are an independent retailer. We are not an authorized dealer of the brands we sell, and we do not offer a store warranty beyond the 30 days described above. The manufacturer decides whether its own warranty covers a product bought from an independent retailer, and we cannot promise that it does. If you have a problem with a product after 30 days, email us anyway: we will tell you honestly what options exist.

Exchanges

We do not process direct exchanges. The quickest way to get a different item is to return the original for a refund and place a new order.

Before you dispute a charge

If something has gone wrong, please contact us first. We answer within 2 business days, and most problems are resolved faster with us than through a card dispute.

Contact

Quiet Room Air
Orders ship from, and returns are received in, the United States. The return address is sent with your return authorization number.
Email: support@quietroomair.com
Phone: +1 (915) 350-6544
Support hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time