Payment Policy
Last updated: September 20, 2026
This page explains how you can pay, when you are charged and how we keep payments safe.
Currency and prices
All prices are shown and charged in U.S. dollars (USD). The price on the product page is the price you pay for the item. Standard shipping is free, and we add no handling or service fees.
Sales tax
Prices do not include sales tax. Any sales tax that applies to your order is calculated from your shipping address and shown at checkout before you pay.
Ways to pay
We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as the digital wallets offered at checkout. The payment options available for your order are always shown at checkout before you pay. We do not accept checks, money orders, cash on delivery or payment by bank transfer, and we will never ask you to pay outside our checkout.
When you are charged
Your payment method is charged when you place your order. You receive an order confirmation by email right away. If we cannot ship your order, or you cancel before it ships, we refund the full amount.
The charge appears on your statement as QUIETROOMAIR.
Card issuer fees
Our payments are processed by a business registered outside the United States. We charge you in USD and add no fee of our own, but some card issuers apply a foreign transaction fee to purchases from international merchants. That fee is set and charged by your card issuer, not by us. If you are unsure, check your card's terms before you order.
Payment security
Payments are processed by our checkout provider over an encrypted connection. We never see or store your full card number. Card details are handled by payment processors that comply with the PCI Data Security Standard.
Order verification
To protect customers from card fraud, some orders are held for a short review before they ship, for example when the billing and shipping details do not match. If we need more information, we email you at the address on the order. If we cannot verify an order within 3 business days, we cancel it and refund it in full.
Discount codes
- Enter your code in the discount field at checkout. It cannot be added after an order has been placed.
- One code per order. Codes cannot be combined, exchanged for cash or applied to sales tax.
- Each promotion shows its end date where the code is published. The code stops working at 11:59 pm Pacific Time on that date.
- If you return an item bought with a code, you are refunded the amount you actually paid.
Pricing errors
We work hard to keep prices accurate. If an item is listed at an incorrect price, we contact you before shipping and you choose whether to continue at the correct price or cancel for a full refund. We never charge more than the amount you approved at checkout without your consent.
Refunds
Refunds always go back to the original payment method. Timing and conditions are described in our Return & Refund Policy.
Problems with a payment
If a payment is declined, check your billing address and card details, or contact your card issuer: some issuers block a first purchase from an international merchant until you confirm it. If you see a charge you do not recognize, or you were charged twice, email support@quietroomair.com with your order number and we will look into it within 2 business days.
Contact
Quiet Room Air
Email: support@quietroomair.com
Phone: +1 (915) 350-6544
Support hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time